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Employees

How Does Disney Engage?

How Does Disney Engage?

The harsh reality is that satisfaction is dangerous.

At Disney, we are never satisfied.

Every day, all day, we are focused on exceeding expectations at every customer and employee touch point.

Sound like your organization?

Never satisfied?

Never.

Satisfied.

A world-class organizational culture must set a standard so high, it literally guarantees competitive immunity.

Think about it and imagine your organization being intentional and relentless about clearly outdistancing your competition.

Now imagine how aiming for solid employee “satisfaction” scores on your surveys.

Satisfaction is not the goal.

Exceeding expectations is the goal.

World-class is the goal.

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To leave this Disney Employee Engagement blog and go to the Disney Customer Service blog, click here.

 

By jeff noel

I'm The Blog Whisperer, the Internet's only Five-a-Day Blogger. Each morning I whisper to the world, "Live, before you die".

Wellness is a prescription for a well-lived life. It won't deliver you a perfect life, without challenges, it will simply help you make the most with what you have.