The secret shortcut to Employee Engagement

The secret shortcut to Employee Engagement. Okay, ready for this? The secret shortcut? The long way is the shortcut. I’ve said it before and will say it again, at Disney, it’s not the magic that makes it work, it’s the work that makes it Magic. •  •  •  •  • To leave this Disney Employee Engagement blog and go… Continue reading The secret shortcut to Employee Engagement

Four World-Class Employee Engagement Basics

Four World-Class Employee Engagement Basics: History Customs Icons Values   •  •  •  •  • To leave this Disney Employee Engagement blog and go to the Disney Customer Service blog, click here.  

Chances are you were amazing

Chances are you were amazing. In fact, i’d bet a dollar (my top bet, and the only amount i bet when i’m sure i’ll win) you were inspiring. Remember what you did and how it felt afterward when you could smile and know you did what you thought you couldn’t? There are certain truths that when we… Continue reading Chances are you were amazing

What happens to employee engagement when there’s no urgency?

What happens to employee engagement when there’s no urgency? What happens to you when there’s no urgency? Recall what you accomplished when you had something super urgent? Write it down now: What was it, why was it urgent, what was the outcome and why?       •  •  •  •  • To leave this Disney Employee Engagement blog… Continue reading What happens to employee engagement when there’s no urgency?

It doesn’t matter what we look at

It doesn’t matter what we look at, what matters is what we see. When we focus on the surface, we risk missing everything else. Imagine that for a moment. You may marvel at Disney’s world-famous grooming guidelines and completely miss the fact that grooming guidelines aren’t the insight. The insight is Disney’s uncompromising focus on delivering… Continue reading It doesn’t matter what we look at

Employee Engagement Next Steps activity

Employee Engagement Next Steps activity. Strike while the iron is hot. Iron is easily malleable when hot, and impossible to shape when not. Now (yes, right now) is the time to write down some important, top-of-mind  employee engagement thoughts. Make a few lists and don’t fuss over minute details – this is high-level, very rough-draft thinking. Have fun,… Continue reading Employee Engagement Next Steps activity

Who better than you?

Who better than you? From the employee engagement activity you just completed, you should be somewhere on the spectrum between overjoyed with future possibility or overwhelmed with hopelessness. The next best step for your current state is action. Action will harness your joy for possibility and it will also mitigate your feelings of hopelessness by giving you the initial… Continue reading Who better than you?